Frequently Asked Questions
How do I know Photo Nose will work?
You'll see small images of your recoverable photos before you pay anything.
What types of Cameras will Photo Nose work with?
Cannon, Fuji, Kodak, Minolta, Nikon, Pentax, Sigma, Sony and cameras that save photos as jpeg files.
What types of Memory Cards will Photo Nose work with?
We have listed types supported on our home page at http://www.PhotoNose.com
Does Photo Nose modify my memory card?
No, absolutely not. Photo Nose only reads data from your memory card. All recovered files are saved to your hard drive at the location you specify.
Will Photo Nose work with PC and Mac?
Currently Photo Nose operates only on PC. We are fans of Mac too and have had requests to create a Mac version and it is something we are looking into.
When I purchase Photo Nose how many times can I use it?
You are free to use Photo Nose an unlimited number of times on as many devices as you wish when you purchase a license.
Where's my license or key number?
After you download the software and complete the purchase process, your license appears on your screen so you can copy and paste it immediately AND it is e-mailed to the email address you entered during the order so you can reference it later. You can have your purchased licenses emailed to you again any time by visiting http://www.AcuteTools.com/wheresmylicense/.
What will the experience be like when I download Photo Nose?
After selecting to download Photo Nose, you'll be asked to designate a drive for downloading the software. After you install it on the designated drive, you are ready to run Photo Nose. Within Photo Nose, you'll select the drive you wish to scan for recoverable photos using the drop-down menus. After you hit the scan button, you'll see small images of recoverable photos. You will then uncheck any image you don?t want to recover (Photo Nose automatically checks all photos it finds) and press the recover button.
Where are my recovered photos saved?
Photo Nose saves recovered photos to your desktop in a new file folder it creates. You can then move them anywhere you want them.
What are some reasons why pictures cannot be recovered?
If you format your memory card, that action will not recover your images because it only allows your camera to begin writing over previously used space. Photo Nose can at this time recover images that you had on the memory card before it was formatted. HOWEVER, if you take additional pictures on that memory card after it's been formatted, then the likelihood of recovering images goes down. Each time you take a new picture, you're using up space and replacing data that was once on the memory card.